Synchronous Weekend Online Tutoring Is HERE!
at the Alan Siegel Writing Center are changing the way we make and conduct online
appointments. Below you will find detailed instructions along with two
videos that demonstrate how to make and attend an appointment. Please
read these instructions carefully if you have not used Tutortrac before.
Click Here to Make an Appointment through TutorTrac
How to Make an
How to Attend an Appointment
Caution: Only our online schedule is available through this site; you can
only make online appointments here for our online tutoring program. The
online tutoring program only has hours on Friday night, Saturday afternoon,
and Sunday evening. If you want an appointment that falls outside those time
slots, you should make an appointment with us on campus. We are located at
524 W 59th Street, NY, NY 10019, Room 1.68. To make an appointment to see
someone in person, you must visit the office or call us at 212-237-8569. The
hours are Monday-Thursday 10am-8pm, and Friday
WHAT YOU CAN DO ON TUTORTRAC:
Search for open online
Book online appointments
for online tutoring
View your upcoming appointments
View and print your appointment
Access LiveDoc and Whiteboard
ACCESSING THE SYSTEM:
To access TutorTrac, you need to
have an active John Jay email address. You will log in using your
email ID and password. If you need to activate your John Jay email
account or reset
your password, please do so before
you attempt to log in to TutorTrac.
Before you attempt to
access TutorTrac, please view our videos on
How to Make an Appointment and How
to Attend an Appointment or read the
After you have viewed
the training video or read the instructions, you can access TutorTrac on the
web by clicking
LIMITATIONS ON APPOINTMENT
schedule your appointment by 8AM Thursday morning before the weekend in question.
2. You may only have one
online appointment per day.
3. You can only schedule an
online appointment a month in advance.
4. You only have an hour for your appointment, so page limit matters.
Do not expect your tutor to be able to read long papers in one session. If
you have a large paper, you must make multiple appointments.
1. Log into TutorTrac using
your John Jay email user name and password.
2. Click on the appointment
link on your main page.
3. Choose Writing Center
Online from the Center drop down list.
4. Choose the class that your
appointment is for. You can only choose courses that you are currently
enrolled in, personal statements, and resumes.
5. Enter the date
on which you would
like to have your appointment. You can also choose a specific time and tutor,
but you will be shown more options if you leave these fields blank.
6. Click on the search button.
The available times will appear on the right side of the screen. If no times
appear, there are no appointments for the day, time, and/or tutor that you
7. Click on the time slot that
you wish to have. Make sure to check that you are on the correct date.
8. Click on the save button to
finalize your appointment.
Click on the
X to exit the
appointment box screen and return to the previous page.
Once you have completed Step
9, you have scheduled an appointment. You can either log out of TutorTrac or
try to make another appointment.
will receive an email with instructions from your tutor a few days before your
appointment. Thus, you must have access to your John Jay
email. Please make sure that your account is accessible and
functioning before you make your appointment. If your emails bounce back
to the tutor on account of a full mailbox, your appointment will be
must email your paper to your tutor an hour before the appointment.
At the appointment time, you
will meet with your tutor in Tutortrac LiveDocs.
To access the program LiveDoc,
you must log in to Tutortrac. Once logged in, click on your current
In the lower right side of the
appointment box, you will see a button that says, "Open LiveDoc
Click on this button and you
will begin your session. The LiveDoc session will allow you and the
tutor to see the same document with a few seconds delay.
The screen that pops up should
look like a word processing document. If you have control of the
document, you should see editing tools at the top and be able to type
into the document. To gain control of the document, you must click
on the button that is at the top left that says, "Begin Editing."
You or the tutor must post your
paper in this box. To post your paper, simply copy and paste it
from your Word document into this window. All formatting should
The changes that you make to
this document will only update and be shown to your tutor if you click
on the save button. The save button can be found at the top left
of the screen.
You should also be careful to
warn your tutor if you plan to take control of the session because
changes do not automatically save. If you click on "Begin Editing"
before your tutor saves all of the changes that he/she made, all of
these changes will be lost.
During the session, you cannot
share editing control at the same time as your tutor. Either you
have it or your tutor has it. There is
also a chat box for communication, so you and the tutor can speak about
We suggest that you and the
tutor make changes to the documents using different color fonts so that
changes are clearly seen and you know who has made them.
Your session is recorded along
with your chat log, so you should be able to reference it even after
your appointment has ended.
If you cannot access
Tutortrac because the program is not functioning, your tutor will meet
you in Yahoo
Messenger, MSN Messenger, or Google Messenger. However, this will only
happen if the program is not functioning. Not having access
to your email, user name, or password is not an excuse that will
trigger this alternate format. Your must use Tutortrac unless we are told
that the program is down through official channels.
IF YOU NEED TO CANCEL
If you need to cancel an
appointment, you must do so before the appointment begins. Otherwise
it counts as a missed appointment.
To cancel an appointment, log
into TutorTrac and find the appointment listed that you want to cancel on
the upcoming appointment list.
There should be a gray X at the end of your appointment information. Click
on that X and you will receive a pop-up box that allows you to cancel your