Synchronous Weekend Online Tutoring Is HERE!

Below you will find instructions on how to make and attend an appointment.  Please read these instructions carefully.

Click Here to Make an Appointment through TutorTrac

Watch Video: How to Make an Appointment

Click HERE for instructions on how to make an appointment for Monday, Tuesday, Wednesday, or Thursday.

Caution: These instructions only pertain to our weekend schedule available through this page; you can only make online appointments here for our weekend online tutoring program. The online tutoring program only has hours on Friday, Saturday, and Sunday. If you want an appointment that falls outside those time slots, you should make an appointment with The Alan Siegel Writing Center.


Search for open online appointments

Book online appointments for online tutoring

Cancel appointments

View your upcoming appointments

View and print your appointment history


To access TutorTrac, you need to have an active John Jay email address.  You can log in by using your email ID and password.  If you need to activate your John Jay email account or reset your password, please do so before you attempt to log in to TutorTrac.

Before you attempt to access TutorTrac, please view our videos on How to Make an Appointment or read the instructions below.

After you have viewed the training video or read the instructions, you can access TutorTrac on the web by clicking here.


  1. You must schedule your appointment by 4 PM Thursday evening before the weekend in question.

  2. You may only have one online appointment per day.

  3. You can only schedule an appointment a month in advance.

  4. You only have an hour for your appointment, so page limit matters. Do not expect your tutor to be able to read long papers in one session. If you have a large paper, you must make multiple appointments.


  1. Log into TutorTrac using your John Jay email user name and password.

  2. Click on the appointment link on your main page.

  3. Choose Writing Center Online from the Center drop down list.

  4. Choose the class that your appointment is for. You can only choose courses that you are currently enrolled in, personal statements, cover letters, and resumes.

  5. Enter the date on which you would like to have your appointment. You can also choose a specific time and tutor, but you will be shown more options if you leave these fields blank.

  6. Click on the search button. The available times will appear on the right side of the screen. If no times appear, there are no appointments for the day, time, and/or tutor that you chose.

  7. Click on the time slot that you wish to have. Make sure to check that you are on the correct date.

  8. Click on the save button to finalize your appointment.

  9. Click on the X to exit the appointment box screen and return to the previous page.

Once you have completed Step 9, you have scheduled an appointment. You can either log out of TutorTrac or try to make another appointment.


  1. Once you have made the appointment, you will receive an email containing the information for your appointment. You will also receive a reminder email the day before your appointment. Our system will only email your John Jay account, so you must have access to it to receive any information for your appointment.

  2. We use Office 365 to try to mirror an in-person tutoring session as much as possible. To have an appointment in this manner, you must have access to your John Jay email, CUNYFirst account, and a device that can run Office 365. Office 365 is a free service offered to every John Jay student. This cloud version of Word is yours to claim.

  3. You should check that you have access to the cloud service before your appointment. To do so, go to Office 365. This is the link:

  4. Click the button on the left that says, “LOG INTO OFFICE 365”

  5. You will need your CUNYFirst credentials. Username example: Your password is your CUNYFirst password.

  6. Once you have checked that you have access to Office 365 and your email, you just need to follow the emailed instructions for your appointment.

  7. Do not be late for your appointment. If you do not follow the emailed instructions and contact your tutor within the grace period, your appointment will be cancelled.

  8. You will need to provide your tutor with the name of your professor and the instructions for the assignment.

  9. You will need to email or upload your document to Office 365, depending on the instructions emailed by your tutor.

  10. Once your document is accessible on Office 365, you and the tutor can both open the same document and work on it at the same time.  All changes made by either you or the tutor will happen in real time.

  11. Keep in mind that Office 365 is just Word on cloud.  If you know how to use Word, you know how to use this. Everything is in the same place and works the same way.  The only difference I see is that this version auto saves.

  12. The rest of the appointment should proceed like a normal tutoring session. You and your tutor will work on your assignment together.

  13.  If you have not yet started the assignment, you can still work on an outline or brainstorm in this session. You can also work on a resume, personal statement, or cover letter.

  14. Your actual appointment time is for 60 minutes. Keep in mind that any issues that arise during the setup of your appointment will cut into the time needed to work on your assignment. That is why it is important to check that you have access to everything you need beforehand.

  15. Once the appointment is over and the tutor has exited your document, right click on the document to download it back to your computer.

  16. If you need proof of your appointment, you must log into TutorTrac to get it. Once you have logged into TutorTrac, on the left side of the screen under Student Options, you will see a box that says, “Visit History.” Click on that box. You can take a screen shot of your visit history as proof that you attended an appointment.  We just ask for patience. If your appointment concluded at 3 PM, but your visit information does not show at 3:01 PM, just give us a few minutes to complete filling out the paperwork for your appointment. 


If you need to cancel an appointment, you must do so before the appointment begins.  Otherwise it counts as a missed appointment.

To cancel an appointment, log into TutorTrac and find the appointment listed that you want to cancel on the upcoming appointment list.  There should be a gray X at the end of your appointment information. Click on that X and you will receive a pop-up box that allows you to cancel your appointment.



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